Delete your account
You can ask us to delete your GharGenie account and the data attached to it at any time. This page covers the GharGenie, GharGenie Partner and GharGenie Guard apps.
How to ask
Write to support@ghargenie.com with the subject Delete my GharGenie account and the phone number registered on the account.
We verify it is you by sending a one-time code to that number before anything is deleted — we will never delete an account on the strength of an email alone. You do not need to be able to sign in, and you do not need to still have the app installed.
What is deleted
- Your profile: name, phone number, addresses, language and preferences.
- Household data: your home, appliances, warranty and service history, taste profile and menu plans.
- Media you sent: fault photographs, voice notes and any documents attached to a diagnosis or application.
- Partner data: verification results, certifications, work-area pin, bank details held for payouts.
- Gate data: the account of a guard user; a society's entry log is the society's record and is covered below.
- Your session on every device.
What we keep, and why
| Record | Why it stays | For |
|---|---|---|
| Invoices, payments and payouts | Tax and accounting law requires it | 8 years |
| Records of a dispute, safety incident or fraud investigation | To defend a legal claim and to protect other people | Until it is closed and the limitation period ends |
| Society gate entries | They belong to the society's own security record, not to an individual account | 12 months |
What we keep is reduced to the minimum: the records above are stripped of everything not needed to satisfy the obligation, and are not used to build a profile of you or to contact you.
Before you delete
- Complete or cancel any booking or order in progress — we cannot finish a visit for a deleted account.
- Partners: make sure your last payout has reached your bank. After deletion we can only confirm from the financial record, and we cannot re-run a payout to an account we no longer hold.
- Deletion cannot be undone. Signing up again creates a new account with no history.
Questions
Households support@ghargenie.com · Professionals partners@ghargenie.com · Societies societies@ghargenie.com
Grievance Officer: Mr Shyam, shyam@ghargenie.com.